Policies

Payment

Payments must be paid in full on the first day of service. We accept Visa, MasterCard, Cash and Check. We require a valid credit card be on file at all times. Your card will be charged on the first day of service unless you have made arrangements with the office to leave a check or cash for the sitter to pick up on the first visit.

Cancellations

Any cancellations made after 7am on the day of a scheduled visit or series of visits are non-refundable. Please leave a voice message with the office at 770-855-1569 prior to 7am the day of the visit to cancel. All remaining services will be returned as a credit and may be used for future visits.

Holiday Payments and Cancellations

Holiday reservations will be charged 48 hours in advance. Visits canceled within 48 hours of a holiday will be given as a credit towards future services, however any cancellations made after 7am on the day of a scheduled visit or series of visits are non-refundable.

Holiday Charge

Holidays will be charged time and a half per visit.

Any walk or pet sitting services booked less than three (3) hours prior to the time frame scheduled are subject to an additional surcharge of $5.

Key Copies

We must receive two (2) working keys at the time of the Meet and Greet or you will be charged $10 to make a copy for the office. Key drop off or pick up requests are charged one visit.